Presented by Doug Wolfberg - Page, Wolfberg & Wirth

The recent high-profile cases where EMS providers have been charged criminally following patient deaths have raised a plethora of issues that EMS leaders must recognize and navigate. The bad behaviors exhibited by EMS providers in these cases – which were captured on video – were likely not the first times these providers acted badly.  Why did supervisors, managers and agency leaders choose to ignore these behaviors until they resulted in death, criminal charges and malpractice cases?  How can leaders prevent the “normalization of deviance?” What role does implicit bias play in provider conduct?  How can leaders help their people recognize and neutralize these very human biases and ensure they do not impact their care?  Doug Wolfberg, a national EMS leader and attorney, will address these and other important topics in this thought-provoking session.

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