May 23, 2023 at 10am
Presented by Brian Meader - Medic Ambulance Service
Investigations- This webinar will provide best practices for completing a comprehensive investigation from start to finish. Whether investigating a customer complaint, vehicle accident, employee issues or other unusual occurrence. This class is ideal for an upcoming or entry level supervisor.
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Documentation for Leaders
May 3, 2023 at 10am
Presented by Melissa Harris, Ambuserv Ambulance and Danielle Thomas, LifeLine EMS Ambulanc eService
This Ready Next session will define medical necessity and why it's important. Examples will be provided. 

Leadership and Documentation: The Vital Role of EMS Leaders in Improving Your PCRs
April 20, 2023
Presented by Doug Wolfberg - Page, Wolfberg & Wirth
The quality of your organization’s EMS documentation is a “make or break” issue.  It directly affects your reimbursement, compliance and liability exposure. The leaders – and aspiring leaders - of EMS organizations must play a vital role in establishing clear documentation expectations for your providers, and making sure those standards are upheld over the long run.  How do leaders establish clear expectations? How do you motivate your employees to exceed?  This session, led by national EMS leader and attorney Doug Wolfberg, will focus on the role of leadership in the success of your clinical documentation, on which so much depends.
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Implicit Bias, Malpractice and Murder - What Leaders Must Know
April 14, 2023
Presented by Doug Wolfberg - Page, Wolfberg & Wirth
The recent high-profile cases where EMS providers have been charged criminally following patient deaths have raised a plethora of issues that EMS leaders must recognize and navigate. The bad behaviors exhibited by EMS providers in these cases – which were captured on video – were likely not the first times these providers acted badly.  Why did supervisors, managers and agency leaders choose to ignore these behaviors until they resulted in death, criminal charges and malpractice cases?  How can leaders prevent the “normalization of deviance?” What role does implicit bias play in provider conduct?  How can leaders help their people recognize and neutralize these very human biases and ensure they do not impact their care?  Doug Wolfberg, a national EMS leader and attorney, will address these and other important topics in this thought-provoking session.
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Session 3: Leadership 101
April 5, 2023
Presented by Rob Lawrence - California Ambulance Association
In this session Rob Lawrence will break leadership down into its component parts looking at leadership styles, approaches and how to adopt the 'golf bag approach' to leading. He will discuss the self-awareness, empathy and relationship building qualities of the leader and offer his own six principles of leadership - Pride, Integrity, Learning, Humor, Service and Courage - all essential to lead and lead well.
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Session 2: Leading with Data: Unleashing EMS Leadership Excellence Through Metrics and Insights
March 31, 2023
Presented by Brendan Cameron - Lifeline Ambulance
In this presentation, Brendan will explore the power of data analytics in the EMS field, emphasizing the importance of monitoring metrics and KPIs for valuable insights. Leaders will learn the critical role of data integrity as the foundation of reliable reporting. Real-life examples of custom reports and tracked metrics will be showcased, delving into not only the data itself but also its deeper meaning. This session will empower attendees to translate analytics into actionable insights, revolutionizing EMS operations and decision-making for a data-driven future.
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Session 1: How Operations Impacts Revenue Cycle
February 22, 2023
Presented by Donna Hankins, American Ambulance
For the first session, we'll be providing a look behind the curtain at ambulance revenue to understand the critical role operations plays in collecting and validating patient demographics, treatments, and care to ensure compliance and reimbursement for the service.  
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