CAA Service Excellence Award (CAASE)

The annual CAA Service Excellence Award (CAASE) celebrates the outstanding work of California ambulance companies who are leading the way in patient care, community impact, and workforce engagement. Each year, members are invited to showcase their most effective practices, forward-thinking ideas, and innovative projects giving CAA the opportunity to highlight and promote the exceptional contributions being made across the EMS industry.

Award Categories

Ambulance companies may submit entries in the following categories:

• Community Impact Program: Recognizing initiatives that positively affect local communities.
• Clinical Outcome Project: Highlighting projects that improve patient care and clinical results.
• Innovation in EMS: Celebrating creative solutions and advancements in emergency medical services.
• Employee Programs: Acknowledging efforts that enhance employee development and satisfaction.

Review past submissions here.

Apply TODAY!

APPLY HERE

Recognition and Benefits

Submitting your organization's achievements offers a unique opportunity to showcase your commitment to excellence and share successful strategies with peers. Recognized entries contribute to a collective knowledge base, fostering industry-wide improvement and innovation.

• Award Presentation: Winners will be honored at the CAA Annual Convention, receiving a prestigious CAASE trophy to display proudly.
• Industry Exposure: Winning entries will be featured on the CAA website, CAA Siren magazine, and other industry-wide communications.
• Marketing Support: Awardees will receive a CAASE Award Winner logo for promotional use and a press release template to announce their achievement locally.

Judging Process

Entries are evaluated by a panel of esteemed EMS professionals, including CAA’s Executive Director, the President of the EMS Administrators Association of California (EMSAAC), and a senior executive from the California Emergency Medical Services Authority (EMSA). This panel brings a wealth of experience and insight to the selection process, ensuring a fair and comprehensive evaluation of all submissions.

Entries will be evaluated based on how well they meet their own stated objectives, rather than in comparison to one another. Judging will focus equally on four key areas: Goals, Planning & Implementation, Project Results, and Impact. Any judge with a business relationship to an entrant will be required to recuse themselves from scoring that submission. Projects completed within the past 18 months are eligible for consideration.

All entrants will be notified of the results prior to the CAA Annual Convention. Winners will receive a comprehensive Winner’s Packet, including press release template and details on how their work will be promoted and showcased by the CAA.