Tuesday, August 29, 2023
10:30am - Golf Tournament at Edgewood Tahoe

6:00pm - 8:00pm - Pre Conference Reception at Edgewood Tahoe

Wednesday, August 30, 2023
7:30am - 5:00pm - CAA Vendor Marketplace Open

7:30am - 8:15am - Continental Breakfast

8:00am - 10:00am - GENERAL SESSION: Welcome & Keynote Address: From X to Excellence -
Changing the Game in Performing Under Pressure
Dan Dworkis, MD, PhD, FACEP, Keynote Speaker
How do teams working and playing at the highest levels thrive
under pressure? How do individuals and organizations lead
in times of crisis and excel in emergencies? In this keynote
talk, Dan Dworkis MD PhD, the founder of The Emergency
Mind Project, brings you into the worlds of elite teams in and
out of emergency medicine to explore what it means to be
excellent in times of crisis. Leveraging his own experience
as an emergency physician and time working with groups
around the world ranging from military, elite-sport, aerospace,
entrepreneurship and beyond, Dr. Dworkis will inspire you
to develop your own vision of excellence, apply knowledge
under pressure, commit to learn from suffering, and perform
at your best when you’re needed the most.


10:05am - 10:55am HR SESSION: Keeping Up With Change
Amber Healy- Atkinson Andelson Loya Ruud & Romo

In the ever evoloving world of people operations one thing
is constant... Change! In this informative human resources
focused session, we will cover key employemt law updates,
workplace issues facing ambulance providers in a postpandemic
world, litigation trends and best practices.

10:05am - 10:55am - REIMBURSEMENT SESSION: The Power of Technology: Changing
the Game in Revenue Cycle Management 
Asbel Montes – Solutions Group
As healthcare organizations continue to face significant
reimbursement challenges, there is increasing pressure to
innovate. Based on information amassed from RevClarity
and Solutions Group Consulting & Technology: what is
trending and what is the data telling us? This session will
analyze data from over 5 million transactions and give
powerful projections for what organizations should be
preparing for in the coming months. Attendees will obtain
valuable information on why it is important to stay abreast
of evolving reimbursement trends and will leave this session
with a wealth of available technology resources that can
innovate and elevate their business.

10:05am - 10:55am - OPERATIONS SESSION: Two Calls, Five Lessons: The Critical Takeaways
from the Game-Changing EMS Murder Cases 
Doug Wolfberg – Page, Wolfberg & Wirth
Two recent headline-grabbing cases saw homicide charges
being filed against EMS providers. Though these cases are
still pending, the fact that they were brought in the first
place holds critical lessons for EMS leaders and practitioners.
Join national EMS attorney Doug Wolfberg as he reveals the
five most important takeaways from the Elijah McClain and
Earl Moore cases – and how EMS organizations can prevent
future tragedies like these.

10:55am - 11:15am - Break in the CAA Marketplace

11:15am - 12:10pm - GENERAL SESSION: Game Changing Communication: Having Crucial Conversations
Risk Mitigation & Doing the Right Thing
Scott Moore- Moore EMS Consulting

12:10pm - 1:25pm - Lunch

1:30pm - 2:20pm - HR SESSION: Game Changing Leadership: Staying with your Boots on the Ground
Carly Strong – RIGGS Ambulance
Staying connected to your boots on the ground staff while
you move up as a supervisor, manager, executive, and beyond,
is important to being an effective leader. Maintaining this
connection and being relatable to your staff can be difficult
at every stage, not just for new supervisors. In this session we
will discuss the importance of staying connected to your staff,
tips for doing so, while also taking the leap into a position of
authority, and the growing pains that can come with it.

1:30pm - 2:20pm - REIMBURSEMENT SESSION:
Empowering Game-Changers: Maximizing the Human Experience in a Post Pandemic World
Ed Norwood, ERN – The National Council of Reimbursement Advocacy
Post-pandemic. Where do we go from here? How do we heal
the deep wounds that have scarred our nation, hearts, and
minds? COVID-19 has affected us in more ways than one, but
now is our time to redefine what it means to recover. When
times were uncertain, we were resilient. We led through
the chaos. Pushed through the every day challenge and
picked ourselves up. As providers, we continued to advocate
for medically appropriate healthcare pursuant to Wickline v.
State. But now a new challenge awaits us. How do we calm
the storm and steer our way back to shore?

1:30pm - 2:20pm - OPERATIONS SESSION: The Only Person That Likes Change is a Wet Baby
Mike Taigman- FirstWatch
Dr. Remle Crowe - ESO
Healthcare statistician Davis Balestracci said, “Improvement
would be easy if no people were involved.” This interactive
session will explore how to lead, adapt to, and embrace
disruptive change.

2:20pm - 2:45pm - Break in the CAA Marketplace

2:45pm - 3:55pm - GENERAL SESSION: Unleashing Game Changing Leadership: Lessons From
Our Labor Partners
Shelly Hudelson- NAGE
Phil Petit- NAGE
Jason Brollini- AFSCME
Lee Almeida- TEMSA/USW
Moderated by Rob Lawernce- California Ambulance Association
Join us for an insightful conference panel featuring prominent
representatives from labor unions as they discuss and
explore the profound impact of recent developments within
the industry. We’re delighted to welcome back, our labor
colleagues for a full and frank panel where we will discuss
coalition, collaboration and cohesiveness in the recent
legislative sessions and in the future. Attend this panel to
celebrate our partnership, gain valuable insights, exchange
ideas, and be part of the ongoing transformation in the
ambulance industry.

4:00pm - 5:30pm - Reimbursement Session: Billing Wine & Whine
Donna Hankins- American Ambulance
Melissa Harris- Ambuserve, Inc.
Asbel Montes- Solutions Group
Ed Norwood, ERN_ The National Council of Reimbursement Advocacy
Let’s end Reimbursement Day 1 on a high note. Join our
reimbursement specialists for wine and a discussion of the
hot topics in California ambulance reimbursement. Don’t
miss this opportunity to talk about the billing issues with
other billing office staff. We’ll bring the wine, you bring the
questions for our expert panelists.

4:00pm - 5:30pm - HR Session: Legal Wine & Whine
Amber Healy- Atkinson Andelson Loya Ruud & Romo
Scott Moore- Moore EMS Consulting
Doug Wolfberg- PWW Advisory Group
Jim Karras- Ambuserv, Inc.
What’s better than an hour of free legal advice? 90 minutes
of free legal advice – with wine! Join three of the EMS
industry’s top legal beagles for an open session addressing
your EMS legal questions about employment law, compliance,
reimbursement, operations, liability and more. This is sure
to be a rollicking, fun and insightful hour and a half!

5:30pm - 7:00pm - President's Reception

Thursday, August 31, 2023

8:00am - 8:30am - Continental Breakfast

8:00am - 2:40pm - CAA Vendor Marketplace Open

8:30am - 9:45am - GENERAL SESSION: CAASE Awards Presentations
Breaking Boundaries with Game Changing Programs: CAASE Awards Presentations
Moderated by Rob Lawrence – California Ambulance Association
The CAASE awards program provides California ambulance
operators the opportunity to be recognized for excellence,
resourcefulness, and ground-breaking ideas. Attend this
session to hear presentations from the CAASE awards finalists.

9:45am - 10:15am - Break

10:15am - 11:05am - HR SESSION: LGBTQA+ Session
Dillon Brock - LifeLine Ambulance

10:15am - 11:05am - REIMBURSEMENT SESSION:
Unleash Your MVP: Scoring with Medicare Managed Plans
Liza Lane – Revenue Lane
Oh, the games they play! With more and more
Californians enrolling in managed care plans, the time
is now to create a winning strategy. The goal of this
breakout is to offer insight on how to translate eligibility,
overcome authorization hurdles, submit cleaner claims
for quicker payment, cut down on denials, avoid retro
recoupments and minimize the medical group merrygo-
round. We’ll also touch on when contracting may set
your agency up for a ‘W’ and what to be mindful of before
signing that agreement.

10:15am - 11:05am - OPERATIONS SESSION
Dr. Remle Crowe- ESO

11:10am - 12:15pm - GENERAL SESSION: Surfing the Waves of Change:
CAA State of the Union & Legislative Update
James Pierson- Medic Ambulance Service 
Rob Lawrence- California Ambulance Association

12:15pm - 1:15pm - Lunch & CAASE Awards

1:20pm - 2:10pm - HR SESSION: Ready, Next!

1:20pm - 2:10pm - REIMBURSEMENT SESSION: Power Play of Innovation:
Energize Revenues with Technology and Leave Your Revenue Cycle
at the Top of its Game
Donna Hankins – American Ambulance
Brendan Cameron – LifeLine Ambulance
An ambulance revenue challenge faced by many providers
is implementing innovation while continuing to move
claims through the billing cycle. Join Brendan Cameron,
Chief Revenue Office of Lifeline Ambulance and Payer issues
Chairperson Donna Hankins to discuss projects implemented
that improve efficiency, increase automation and embrace
technology.

1:20pm - 2:10pm - OPERATIONS SESSION: Inspiring Game Changers in EMS Leadership:
Leadership Lessons From the Beatles
Doug Wolfberg- PWW Advisory Group, LLC
What do EMS leadership and The Beatles have in common?
Come find out in this highly entertaining, multimedia
presentation from nationally renowned EMS leader Doug
Wolfberg, who is also the author of a new book called The
Beatles: Fab But True – Remarkable Stories Revealed. In this
fun and insightful presentation you’ll hear lessons about
finding the right people for the job, knowing your core
competencies and leading in an evolving industry.

2:10pm - 2:40pm - Break/Vendor Raffle

2:45pm - 4:00pm - GENERAL SESSION: Level Up Your Strategy: Game-Changing Ideas that
Dominate the Field!
Michael Baulch - Stanford Life Flight
Donna Hankins - American Ambulance
Daron Tooch - King & Spalding LLP
The Federal No Surprises Act and state regulations prohibiting
balance billing is a major disruptor of medical reimbursement.
Join Panelists Donna Hankins, Daron Tooch, and Michael
Baulch for a summary of current California Balance Billing
status and a look into how hospitals and air ambulance have
responded to this change in the revenue landscape.

4:00pm - 4:30pm - Closing Remarks & CAAPAC Raffle

Friday, September 1, 2023
Committee Meetings/Board Meetings
Schedule TBD