The last few years have seen a dramatic change in the nature and quality of the relationship between leaders and their team. In the EMS workplace, employers have historically struggled to maintain a strong line of communication with their workforce.  Over the past few years, the pandemic has only exacerbated this problem. In the face of unprecedented turnover and other workforce challenges, leaders are working hard to engage employees in a deeper and more meaningful way. To attract and retain employees, leaders must gain a broader understanding of those who seek employment in EMS beyond their professional aspirations. This session will highlight what team members value in their employer and their day-to-day work experience. We will provide strategies that leaders can employ to more meaningfully engage their team. Lastly, we will discuss how to balance this deeper understanding while maintaining a professional and compliant atmosphere.